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Frequently Asked Questions


Q. Do I only get to take one practice exam with Individual Exam Purchases or Membership purchase?

A. No. You have unlimited access to our content during the length of your membership. When you buy individual exams you typically have 3 months access (unless stated otherwise) and can take the exams as many times you like and review your results as often as you desire.


Q. What is included in my Exam Membership? Is this a better option

A.Yes. We highly suggest you purchase a membership and receive unlimited access to all exam questions in our database and to any new content we upload. Your exam membership does not include any training courses. Individual exam purchases are for individuals who are more specifc about their needs.


Q. Can I share my account with my friend?

A. No. Your membership is limited to single user access. For security reasons, we monitor every account to ensure you do not show an abusive pattern. There are no refunds on memberships who are disabled.


Q. After I purchase, do you send me a CD?

A. No, all of our exams and courses occur online - No printing. No marking. No mailing. Once you purchase an exam membership you instantly access exams from any computer that has an internet access. 


Q. Does your site keep track of my score?

A. Yes. Our site keeps track of every exam or course you take, the answers that you select, and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.


Q. Can I review the exams and courses that I take?

A. Yes. You can open and review any of your exams and courses in your exam center. Just as you were taking the exam, you can open your exam and view the answers you selected, and whether you got them right or wrong.


Q. Can I pause my exam or course, and come back to it later?

A. Yes. An exam or course can be paused at any time for later use. When you are ready to continue your exam simply go into exam history, select your paused exam or course, and continue on.


Q. How do I get help?

A. You can obtain help by using the support link on the menu, and sending a support request to us.


Q. What happens if I forget my username or password?

A. If you cannot remember your login information, click HERE and we will send that information to you to the email address you signed up with.